Social Content Management

Traditional content management systems can prove to be too inflexible for some business needs. Business users often require ways to share information in a quicker, more flexible yet less formal manner. IT departments are often times too structured to accommodate these needs and take too long to implement needed changes. When implemented correctly, businesses can reap the benefits of social networking while still maintaining overall control and organization over data. Products like IBM Connections and IBM Sametime allow the business users to control who shares what – who gets to create a wiki, what user can contribute to a blog, etc. – instead of relying on IT members to provision users. This often leads to quicker, more intelligent decisions, allowing businesses foster a more cooperative environment, save money and adapt to changing markets.

Our consultants work with you to understand the bigger picture of what you want to accomplish and create a solution custom-tailored to fit your needs. We create empowered users through software training and by sharing best practices.
Social network is more than just Facebook for the enterprise. Not sure what to use it for? Here are some examples:

• An IT application specialist creates a wiki containing common errors for program XYZ and how to fix them. A member of the help desk could to use the wiki contents to resolve an issue quicker because the information is more readily available and he/she does not have to involve the application specialist in the troubleshooting process.
• A team member is reviewing one of a team process. The member discusses possible changes in a forum and asks for feedback. Other team members are able to comment in the forum, moving the discussion from their inboxes and into an open collaborative environment.
• A team leader uses the Activities portion of the site to keep a list of active tasks for a project. The leader can assign a task to multiple people and have them collaborate on the task.